Last Updated: March 18, 2025
At Concourse Chiropractic Spine, Joint and Physical Therapy, PLLC., we understand the importance of protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Personal Information:
- Name, date of birth, and contact information
- Social Security number
- Insurance information
- Healthl history and records
- Payment and billing information
- Emergency contact details
Technical Information:
- IP address and device information
- Browser type and version
- Usage data and analytics
- Cookies and tracking information
How We Use Your Information
We use your information to:
- Provide healthcare services
- Process insurance claims and payments
- Communicate about your care and appointments
- Improve our services and patient experience
- Comply with legal and regulatory requirements
- Conduct internal analytics and quality assessment
HIPAA Compliance
Concourse Chiropractic Spine, Joint and Physical Therapy, PLLC. complies with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. We maintain strict protocols to:
- Protect the confidentiality of your health information
- Ensure the security of electronic health records
- Limit access to authorized personnel only
- Maintain audit trails of data access
- Provide patient rights regarding their health information
Information Sharing
We may share your information with:
- Healthcare providers involved in your care
- Insurance companies for billing purposes
- Business associates who help us operate (with appropriate agreements)
- Public health authorities when required by law
- Emergency services when necessary
We never sell your personal or healthcare information to third parties.
Your Rights
You have the right to:
- Access your medical records
- Request corrections to your information
- Receive an accounting of disclosures
- Request restrictions on information sharing
- Obtain a copy of your health records
- File a complaint about privacy violations
- Receive notice of privacy breaches
Security Measures
We implement robust security measures including:
- Encryption of electronic health records
- Secure physical storage of paper records
- Regular staff training on privacy practices
- Access controls and authentication
- Regular security assessments
- Incident response procedures
Online Privacy
Our website uses:
- Secure socket layer (SSL) encryption
- Secure patient portals
- Limited cookie tracking
- Secure forms for communication
- Protected payment processing
Special Protections
We provide additional privacy protections for:
- Mental health information
- Substance abuse treatment
- HIV/AIDS-related information
- Genetic information
- Minors’ medical records
Contact Us
For privacy-related questions or concerns:
Email: zach @ zerenhealth.com
Phone (718) 733-1000
Address: 2488 Grand Concourse, Suite 310, Bronx, NY 10468
Changes to Privacy Policy
We reserve the right to update this Privacy Policy. We will notify patients of significant changes through:
- Email notifications
- Website announcements
- Patient portal alerts
- Posted notices in our facilities
State-Specific Rights
Depending on your state of residence, you may have additional privacy rights. Please contact our Privacy Officer for state-specific information.
Breach Notification
In the unlikely event of a data breach, we will:
- Notify affected patients promptly
- Investigate the incident thoroughly
- Take corrective actions
- Provide identity theft protection if necessary
- Report to relevant authorities as required
